Adaptive Index™

Communications Screening

Internal Customer Satisfaction

Job Fit™

Performance Development Survey™ (360°)

Selection Testing

Team Inventory

Work Climate Inventory™

Internal Customer Satisfaction Survey

The Internal Customer Satisfaction Survey (ICS) measures how satisfied internal customers are with a department or team.

The ICS measures perceptions of services in three areas:

• Communication - the ability to speak and listen effectively
• Productivity - the ability to maintain high levels of efficiency, reliability and quality
• Responsiveness - the ability to effectively meet customer needs

The ICS will provide your department or work group with a comprehensive picture of your customers perceptions and expectations, as well as your team strengths, weaknesses and areas for improvement.

Sample Report:
  Sample ICSQ Survey Report (233 K)

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